The Ontario Nurses’ Association (ONA) has created policies and procedures to meet our obligations regarding customer service as outlined in the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
Our accessibility policies are available for review in a number of formats. Should you wish access to these documents in alternative formats, please notify:
Human Resources Department
Ontario Nurses’ Association
85 Grenville St.
Toronto, ON M5S 3A2
Phone: (416) 964-8833
Toll Free: 1-800-387-5580
Fax: (416) 964-3705
Email:
We are committed to providing accessible, quality services. General communications in alternate formats will be made available upon request within a reasonable time period in a mutually agreed upon format. Please complete the Alternate Format Request Form to select your preferred communication format. Once received, we will review the request and proceed accordingly.
We value and appreciate our customers and clients and strive to meet everyone’s accessibility needs. Your feedback is important to us. We invite you to complete the Accessibility Standards Record of Customer Feedback Form and submit by one of the options listed above.
In the event of planned or unplanned service disruptions, we will place any notices that impact access to services on our website on this page or on the ona.org contact page.